In rare circumstances if we are not able to unlock the handset any payment will be fully refunded or if you
came to us you will not be charged.
To get one of these phones unlocked, you will need to either bring your phone into us, or post it to
It should be possible to unlock all phones above with a code but feel free to
contact us to confirm.
Note: You only have 5 attempts to enter the code, this may sound like a lot, but all these
attempts may be needed. If the 5 attempts have been used, the cable method is the only way to unlock your
(There is no way to check how many attempts are remaining on the handset.)
What we need to unlock your phone by code:
The Model Number (See Label under battery - Usually top right - i.e. 6310i [NPL-1])
The Network that it's locked to at the moment (i.e. what network's simcard works currently)
The IMEI (to get this type: *#06#) - 15 Digit number (double check before submitting).
The cable method, is the safest and most accurate way to unlock your mobile phone.
This method is also used in circumstances where the 5 attempts at entering a code have been used up,
in which case this is the only method which will work.
To get one of these phones unlocked, you will need to either bring your phone into us, or post it
Only post: Phone, Battery (fully charged), your contact details and return address.
Cost: £5 (+ £4.50 return postage via Royal Mail Special Delivery)
Come to us
If you would like to come to us to get your phone unlocked, please
contact us to arrange a time.
(We are based in North Leicester)
Unlocking can take up to an hour for some handsets, although most within a few minutes.